Privacy Policy

We collect the following types of information when you use our service:

Contact Information: Name, phone number, email address

Location Data: Address, postcode where service is required

Service Details: Type of locksmith service needed, urgency level

Technical Data: IP address, device type, browser information

Communication Data: Call recordings, SMS messages, emails

We use your information to:

• Provide emergency locksmith services
• Dispatch appropriate locksmiths to your location
• Process payments and issue receipts
• Send service updates and confirmations
• Improve our service quality and response times
• Comply with legal obligations
• Prevent fraud and ensure security

We process your data based on:

• Contractual Necessity: To provide emergency locksmith services you request
• Legitimate Interest: To maintain service quality, prevent fraud, and ensure safety
• Legal Obligation: To comply with UK laws and regulations
• Vital Interests: In emergency situations where consent cannot be obtained

We may share your information with:

• Assigned Locksmiths: Job details, location, and contact information
• Payment Processors: For secure payment processing
• Service Providers: For call routing, SMS services, and technical infrastructure
• Legal Authorities: When required by law or court order

We never sell your personal data to third parties for marketing purposes.

We implement appropriate security measures including:

• SSL encryption for all data transmissions
• Secure servers with access controls
• Regular security audits and updates
• Staff training on data protection
• Limited data access on need-to-know basis

We retain your data for the following periods:

• Service Records: 6 years (for warranty and legal compliance)
• Call Recordings: 90 days (for quality assurance)
• Financial Data: 7 years (for tax and accounting purposes)
• Marketing Data: Until you unsubscribe or request deletion

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a machine-readable format
• Restriction: Limit how we process your data
• Objection: Object to processing based on legitimate interests

To exercise these rights, contact us at privacy@boltlocknow.com

Our website uses:

• Essential Cookies: For site functionality and security
• Analytics Cookies: To understand how visitors use our site
• Marketing Cookies: With your consent for personalized content

You can control cookies through your browser settings.

For privacy-related inquiries:

• Email: privacy@boltlocknow.com
• Phone: 0800 XXX XXXX (mention privacy inquiry)
• Post: Data Protection Officer, BoltLockNow Ltd, 123 Business Street, London, EC1A 1BB

We'll respond to privacy requests within 30 days.

Your data may be transferred outside the UK/EEA when:

• Using cloud service providers with servers in other countries
• Communicating with international service partners

Such transfers are protected by appropriate safeguards including:

• Adequacy decisions by the UK government
• Standard contractual clauses
• Binding corporate rules

Our service is not intended for children under 18. We do not knowingly collect information from children. If we become aware that we have collected information from a child, we will take steps to delete it immediately.

We may update this privacy policy from time to time. Changes will be:

• Posted on this page with updated date
• Notified to registered users by email for significant changes
• Effective immediately upon posting

Continued use of our service constitutes acceptance of updated policy.