Terms of Service

BoltLockNow is a request platform launching across Sussex. It allows customers to submit locksmith job details that participating independent locksmiths may review.

Submitting a request does not guarantee availability, attendance, response time or completion of the work.

Services include but are not limited to:

• Emergency lockout assistance
• Lock repair and replacement
• Key cutting and duplication
• uPVC door mechanism repair
• Security consultations

When you contact BoltLockNow:

• You are making a request for service, not placing a firm order
• Service is confirmed when a locksmith accepts your job
• The participating locksmith is responsible for confirming availability and timing
• The participating locksmith provides pricing information before work begins
• You should confirm cancellation and travel-charge terms before accepting attendance

Pricing:

• Prices are set by the participating locksmith, not guaranteed by BoltLockNow
• Call-out, labour, parts, timing, parking and location may affect the price
• The locksmith should state whether VAT applies
• Review and accept the price before work begins

Payment:

• Payment method, payee and timing are agreed with the participating locksmith
• BoltLockNow does not advertise a universal payment policy during the launch

BoltLockNow does not currently guarantee:

• That a participating locksmith will be available or attend
• A particular response or arrival time
• A universal warranty on parts or workmanship
• That every participating locksmith has the same credentials or insurance

Ask the participating locksmith to confirm their identity, credentials, insurance and any workmanship or parts warranty before agreeing to work.

We cannot provide service:

• Where we reasonably suspect illegal activity
• For locations deemed unsafe by our locksmiths
• Where adequate proof of occupancy cannot be established
• For specialty locks requiring manufacturer-specific parts not carried

Our liability is limited to:

• The cost of original service provided
• Direct damages only (no consequential or indirect damages)
• Claims must be made within 30 days of service

Customer Cancellations:

• Contact the participating locksmith promptly if you need to cancel
• Confirm any travel, cancellation or assessment charge before accepting attendance

Service Failures:

• Charges for an unsuccessful visit are determined by the participating locksmith
• Raise concerns about workmanship or supplied parts with the locksmith and contact BoltLockNow if platform assistance is needed

We process your personal data in accordance with UK GDPR and our Privacy Policy. This includes:

• Recording calls only where recording is enabled and callers are notified
• Sharing job details with assigned locksmiths
• Sending service updates via SMS and email
• Retaining records for legal and business purposes

Full details are available in our Privacy Policy.

If you're not satisfied with our service:

1. Contact us directly: Call 01273 115 982 or email complaints@boltlocknow.com
2. We'll review the issue and respond as soon as reasonably possible
3. If unresolved, you may pursue any remedies available to you

These terms are governed by English law, and disputes will be resolved in English courts.

Website content, including text, images, logos and software, is owned by BoltLockNow or licensed to us. You may:

• View and print pages for personal use
• Share links to our pages on social media

You may not:

• Reproduce content for commercial purposes
• Modify or create derivative works
• Remove copyright notices or trademarks

We may update these terms from time to time. Changes will be:

• Posted on this page with updated date
• Notified to registered users by email for significant changes
• Effective immediately for new bookings
• Applied to existing bookings only where legally required

Continued use of our service constitutes acceptance of updated terms.