Frequently Asked Questions
Common questions about our Sussex launch and booking process
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How fast can you arrive?
We do not guarantee an attendance time. Availability and response time depend on your location and participating local locksmiths. Timing is confirmed when a locksmith responds.
How do locksmiths join the platform?
Locksmith applications are reviewed before platform access is approved. During this launch stage, customers should also ask the participating locksmith to confirm relevant credentials and insurance before agreeing to work.
Can I submit a booking request online?
Yes. The online form records your request, but submitting it does not guarantee that a participating locksmith is available or will attend.
What will it cost?
Prices depend on the work, required parts, timing and location. The participating locksmith will provide pricing information before you agree to the work.
Do you damage locks?
Ask the participating locksmith to explain the available entry or repair methods, including any risk of damage, before authorising the work.
What should I check before work begins?
Confirm the locksmith's identity, credentials and insurance, and make sure you understand the proposed work and pricing before agreeing.
What if I'm locked out and have no ID?
The attending locksmith must be satisfied that you are authorised to access the property. Ask them what alternative evidence they will accept.
Do you guarantee your work?
BoltLockNow does not publish a blanket workmanship guarantee during this launch. Ask the participating locksmith to explain any guarantee covering their labour or supplied parts.
What payment methods do you accept?
Payment arrangements are set by the participating locksmith. Confirm the accepted method, payee and timing before work begins.
Do you charge VAT?
VAT treatment depends on the participating locksmith and the job. Ask whether VAT applies to the price you are given.
Can you cut keys while I wait?
Services and equipment vary by locksmith. Include key cutting in your request so they can confirm whether it is available.
What if you can't help?
A submitted request may not receive a response during the launch period. If a locksmith responds, confirm any call-out or assessment charge before agreeing to attendance.
Do you work on all types of locks?
Capabilities vary by participating locksmith. Describe the lock and problem clearly so they can confirm whether they can help.
Can I cancel my booking?
Contact the participating locksmith promptly. Ask about cancellation or travel charges before accepting attendance.
What areas do you cover?
BoltLockNow is launching across Brighton & Hove, East Sussex and West Sussex. Coverage is expanding as participating local locksmiths join, and current availability must be confirmed.
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Still Have Questions?
Call or use the booking form to check current availability in Sussex.