Privacy Policy

We collect the following types of information when you use our service:

Contact Information: Name, phone number, email address

Location Data: Address, postcode where service is required

Service Details: Type of locksmith service needed, urgency level

Technical Data: IP address, device type, browser information

Communication Data: Messages and emails you send, plus call recordings only where recording is enabled and you are notified

We use your information to:

• Record and manage the locksmith requests you submit
• Share relevant request details with participating locksmiths
• Support communications about a request
• Send service updates and confirmations
• Improve our service quality and response times
• Comply with legal obligations
• Prevent fraud and ensure security

We process your data based on:

• Contractual Necessity: To provide emergency locksmith services you request
• Legitimate Interest: To maintain service quality, prevent fraud, and ensure safety
• Legal Obligation: To comply with UK laws and regulations
• Vital Interests: In emergency situations where consent cannot be obtained

We may share your information with:

• Assigned Locksmiths: Job details, location, and contact information
• Service Providers: For call routing, SMS services, and technical infrastructure
• Legal Authorities: When required by law or court order

We never sell your personal data to third parties for marketing purposes.

We implement appropriate security measures including:

• SSL encryption for all data transmissions
• Secure servers with access controls
• Limited data access on need-to-know basis

We retain personal data only for as long as it is needed for the purpose for which it was collected, to operate the service, resolve disputes, prevent fraud and meet applicable legal obligations. Retention periods are reviewed as the service develops.

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a machine-readable format
• Restriction: Limit how we process your data
• Objection: Object to processing based on legitimate interests

To exercise these rights, contact us at privacy@boltlocknow.com

Our website uses:

• Essential Cookies: For site functionality and security
• Analytics Cookies: To understand how visitors use our site
• Marketing Cookies: With your consent for personalized content

You can control cookies through your browser settings.

For privacy-related inquiries:

• Email: privacy@boltlocknow.com
• Phone: 01273 115 982 (mention privacy inquiry)
• Post: Contact us by email to request the current postal address for data-protection correspondence.

We'll respond to privacy requests within 30 days.

Your data may be transferred outside the UK/EEA when:

• Using cloud service providers with servers in other countries
• Communicating with international service partners

Such transfers are protected by appropriate safeguards including:

• Adequacy decisions by the UK government
• Standard contractual clauses
• Binding corporate rules

Our service is not intended for children under 18. We do not knowingly collect information from children. If we become aware that we have collected information from a child, we will take steps to delete it immediately.

We may update this privacy policy from time to time. Changes will be:

• Posted on this page with updated date
• Notified to registered users by email for significant changes
• Effective immediately upon posting

Continued use of our service constitutes acceptance of updated policy.